Professional identity
Ghassen Mansouri
Certified OSS · Independent healthcare care professional · Lake Como – Lecco / Valtellina / Milan
OSS · Independent professional5 languages8+ years in healthcare10+ years in hospitalityBLSD · HACCP
Certified OSS with more than 8 years in social-care work and over a decade in customer experience and international hospitality. Professional communication in Italian, English, French, Arabic, and German. Human approach, field-tested structure, no compromises.
Professional path
Two professional worlds.
One integrated approach to care.
8+
years — social-care sector
Elderly people, people with disabilities, and recovery patients in public and protected settings.
10+
years — hospitality & customer experience
High-contact environments, international clients, and demanding operational pressure.
OSSSocial Care Worker
BLSDCardiopulmonary resuscitation
HACCPFood safety
Language skills
Five languages. No communication barrier.
Arabic
Native
Writing
Reading
Speaking
Italian
Fluent
Writing
Reading
Speaking
French
Fluent
Writing
Reading
Speaking
English
Fluent
Writing
Reading
Speaking
German
Professional
Writing
Reading
Speaking
Working method
How every collaboration is built.
1
Professional communication
Professional communication in Italian, English, French, Arabic, and German.
Human approach, field-tested structure, no compromises.
2
Care log
Every intervention is documented. Tasks performed, observed conditions, and changes noted. Shared with the family according to the agreed frequency.
You always know what happened during the session, even if you were not there.
3
Proactive family communication
Regular updates in the preferred language (EN / IT / FR / AR / DE). No surprises. Every change is communicated immediately.
Families abroad receive the same level of information as families on site.
4
Punctuality and operational reliability
Each care session starts and ends as agreed. Changes are communicated in advance whenever possible.
Your schedule is never disturbed by uncertainty or last-minute surprises.
5
Clear professional boundaries
Work strictly within the OSS / socio-care scope. Clinical situations are reported and redirected to the appropriate professional.
You always know exactly what I do and what I do not do — nothing is left ambiguous.
Philosophy and values
What drives this work.
Structured care. Human approach.
“Professional support means more than performing tasks: it means understanding needs, often before they are spoken.” “My approach combines method, consistency, and genuine respect for each person’s pace, habits, and well-being.”
“My measure of success is not the length of an intervention. It is the moment when the person I support stops seeing me as a passing professional and begins to see me as part of daily life. That is the real progress in every care journey.”
Service area
Where I work.
Operating base
Dervio – Lecco
Starting point for every intervention.
Main area
Lecco – Lake Como / Valtellina
Primary intervention area.
Growing market
Milan
Expat clients and international families. Accepted after evaluation.
Minimum per care session
5 hours
Minimum duration for every intervention. No exceptions. Defined in the contract.
How the first call works
Four steps between your request
and our first conversation.
1
Submit the online request.
2
Individual review within 48 business hours.
3
If it fits: you will receive a calendar link.
4
Choose date and time · 20–30 min · phone or video.
The calendar remains private. It is accessible only to approved requests.
Accanto
Send your request.
I will review it personally.
Every case is different. I review each request individually.
If there is a fit, I will contact you in your language.
No obligation. No automatic reply. Only a professional review.